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Providenciales. TCI


Experience Turks and Caicos Job Description

Job Title: Receptionist  

Hours: 40 hours

Department: Administrative Development  

Unit: Administration Department   

Classification: Employee

Annual Salary: $29,000-$31,000 per annum

Reporting Supervisor: Chief Operations Officer  

Probationary Period: 6 months


Job Description  

Job Purpose: Join Experience Turks and Caicos as a Receptionist in Providenciales, Turks and Caicos Islands. As the first point of contact for our visitors and clients, you will play a pivotal role in providing exceptional customer service and ensuring a positive first impression of our organization. 

Key Responsibilities:

  • Welcome and greet visitors with a warm and friendly demeanor.

  • Answer and direct incoming phone calls and emails promptly and professionally.

  • Provide information and assistance to tourists and clients regarding our services, attractions, and activities.

  • Maintain a clean and organized reception area.

  • Manage appointments, reservations, and bookings accurately.

  • Assist with administrative tasks such as data entry, filing, and record-keeping.

  • Handle inquiries, complaints, and requests with patience and diplomacy.

  • Collaborate with other departments to ensure smooth operations and a seamless customer experience.

  • Stay updated on local events, attractions, and tourism-related information.

  • Uphold the organization's values and image through exceptional customer service. 



  • High school diploma or equivalent; additional education or certification in hospitality or tourism is a plus.

  • Proven experience in a customer-facing role, preferably in the hospitality or tourism industry.

  • Excellent communication skills, both verbal and written, in English; knowledge of other languages is an advantage.

  • Proficiency in using office software and equipment, including computers and phone systems.

  • Exceptional interpersonal skills, with the ability to build rapport with diverse clientele.

  • Strong organizational and multitasking abilities.

  • A positive attitude and a passion for delivering outstanding customer service.

  • Knowledge of Turks and Caicos Islands attractions and tourism offerings is desirable.

  • Professional appearance and a friendly, approachable demeanor. 


Working Conditions:

  • Engage with tourists, government agents, and tourism industry stakeholders.

  • Ability to travel as needed.

  • Flexibility to work weekends, evenings, and holidays as needed.  


Resumes with current contact information must be accompanied by a cover letter and two letters of reference (one preferably from a former employer) as well as copies of educational certificates and a copy of the passport photo page. Shortlisted candidates must submit a police certificate.  Applications should be addressed to: The Interim CEO, Experience Turks and Caicos, Providenciales.


Applications can be delivered via email to  We thank all applicants for their interest, however, only persons selected for an interview will be contacted. 


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