Providenciales. TCI

 

Experience Turks and Caicos Job Description

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Job Title: Receptionist  

Hours: 40 hours

Department: Administrative Development  

Unit: Administration Department   

Classification: Employee

Annual Salary: $29,000-$31,000 per annum

Reporting Supervisor: Chief Operations Officer  

Probationary Period: 6 months

 

Job Description  

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Job Purpose: Join Experience Turks and Caicos as a Receptionist in Providenciales, Turks and Caicos Islands. As the first point of contact for our visitors and clients, you will play a pivotal role in providing exceptional customer service and ensuring a positive first impression of our organization. 

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Key Responsibilities:

• Welcome and greet visitors with a warm and friendly demeanor.

• Answer and direct incoming phone calls and emails promptly and professionally.

• Provide information and assistance to tourists and clients regarding our services, attractions, and activities.

• Maintain a clean and organized reception area.

• Manage appointments, reservations, and bookings accurately.

• Assist with administrative tasks such as data entry, filing, and record-keeping.

• Handle inquiries, complaints, and requests with patience and diplomacy.

• Collaborate with other departments to ensure smooth operations and a seamless customer experience.

• Stay updated on local events, attractions, and tourism-related information.

• Uphold the organization's values and image through exceptional customer service. 

 

Skills/Qualifications/Competencies:

• High school diploma or equivalent; additional education or certification in hospitality or tourism is a plus.

• Proven experience in a customer-facing role, preferably in the hospitality or tourism industry.

• Excellent communication skills, both verbal and written, in English; knowledge of other languages is an advantage.

• Proficiency in using office software and equipment, including computers and phone systems.

• Exceptional interpersonal skills, with the ability to build rapport with diverse clientele.

• Strong organizational and multitasking abilities.

• A positive attitude and a passion for delivering outstanding customer service.

• Knowledge of Turks and Caicos Islands attractions and tourism offerings is desirable.

• Professional appearance and a friendly, approachable demeanor. 

 

Working Conditions:

• Engage with tourists, government agents, and tourism industry stakeholders.

• Ability to travel as needed.

• Flexibility to work weekends, evenings, and holidays as needed.  

 

Resumes with current contact information must be accompanied by a cover letter and two letters of reference (one preferably from a former employer) as well as copies of educational certificates and a copy of the passport photo page. Shortlisted candidates must submit a police certificate.  Applications should be addressed to: The Interim CEO, Experience Turks and Caicos, Providenciales.

 

Applications can be delivered via email to experienceturksandcaicoshr@gmail.com  We thank all applicants for their interest, however, only persons selected for an interview will be contacted. 

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APPLICATION DEADLINE: October 6, 2023